Terms of Service

1. The service

EasyData GH lets you fund a wallet and use that balance to buy mobile data bundles for Ghanaian numbers on the networks we support. We are a reseller. The data itself is delivered by the mobile networks through our delivery partners.

2. Your account

You need an account to buy anything. You create it with your name, your Ghanaian phone number, an email address and a password.

• You are responsible for everything done through your account.
• Keep your password and your API key private.
• One person or business per account. Do not share your login.
• Tell us immediately if you believe someone else has gained access to your account.

3. Accuracy of the information you give us

You must give accurate details, and keep them up to date. This matters most for the recipient number on an order.

4. Wallet and payments

Wallet top-ups are processed by Paystack. Your balance is credited only after Paystack confirms the payment has succeeded. If a payment is confirmed but your balance does not update, contact support with your payment reference.

Your wallet balance is credit for buying bundles on EasyData. It does not earn interest.

Prices are shown in Ghana cedis before you confirm an order, and are the prices that apply at the moment you confirm. Agent accounts see their own discounted pricing.

5. Orders, processing and delivery

When you confirm an order, the amount is taken from your wallet and the order is sent to our delivery partner. Orders normally complete quickly, but delivery time depends on the network and is outside our control.

An order can end up in one of several states, and your history will show which:

• Delivered or successful — the network accepted and delivered the bundle.
• Processing — accepted and on its way.
• Pending — we did not get a clear answer in time, so the order is held for review rather than guessed at.
• Failed — the network or our partner rejected it. See the Refund Policy.

6. Network delays and failures

Delivery depends on the mobile networks and on our delivery partners. Networks sometimes run slowly, reject bundles, or stop accepting orders entirely for a period. Where we know a network is affected we show this on the delivery status board in the app.

We are not responsible for delays or failures caused by a network, and we do not guarantee a delivery time. What we are responsible for is your money: see the Refund Policy for what happens when an order does not go through.

7. Refunds

Refunds are governed by our Refund Policy, which forms part of these terms.

8. Agent accounts

Agent tiers are a one-time paid upgrade that lowers your price on every bundle. The price of the next tier is shown to you before you pay, and comes from our current tier pricing at that moment. Upgrading moves you one tier at a time.

If a tier payment is taken but the upgrade is not applied, the payment is held for review rather than closed off, and support can resolve it. Contact us with your payment reference.

9. Developer API

If we issue you an API key, it is tied to your account and you are responsible for orders placed with it. Keep it secret. We log requests made with an API key, including the IP address they came from, as described in our Privacy Policy. We may rate-limit or revoke a key that is abused.

10. Fraudulent or abusive use

You must not:

• pay with a card, account or mobile money wallet you are not authorised to use
• attempt chargebacks on genuine, delivered orders
• use EasyData to defraud anyone, or to resell under false pretences
• attempt to interfere with, probe or overload the service or its providers
• attempt to obtain wallet credit, a discount, or an agent tier you have not paid for
• use another person's account, or create accounts to evade a restriction

11. Restricting or closing an account

We may suspend or close an account, hold a transaction for review, or refuse an order where we reasonably believe there is fraud, abuse, a breach of these terms, or a legal requirement to do so. Where we can, we will tell you why.

You may stop using EasyData at any time and ask us to close your account. If your account is closed with a balance still in it, contact support.

12. Service availability

We work to keep EasyData available, but we do not promise uninterrupted service. Maintenance, provider outages, network problems and events outside our control can all interrupt it. Features may change or be withdrawn.

13. Our responsibility to you

We are responsible for delivering the bundles you have paid for, or for returning your money where we cannot, as set out in the Refund Policy.

We are not responsible for losses caused by details you entered incorrectly, by a network's own delay or failure, or by anything outside our reasonable control. Nothing in these terms removes rights you have under Ghanaian law.

14. Changes to the service or these terms

We may update these terms as the service changes. The date at the top shows when they were last revised. Continuing to use EasyData after a change means you accept the updated terms.

15. Governing law

These terms are governed by the laws of the Republic of Ghana.

16. Contact us

Reach support on WhatsApp at +233 55 161 8142.

See also our Privacy Policy and Refund Policy.